International clients and users of this site agree to have this policy interpreted under the laws of Canada.
How and why we collect your information
We only have access to/collect information that you voluntarily give us via email or other direct contact from you, by phone, in person, mail, fax or through the internet opt-in forms. Generally, this information is requested when you create a Registration ID on the site, request a Strategy Session, or when you download free publication, video series or software, enter a contest, order email newsletters or join a limited-access premium site.
If you are a client, or prospective client, we may request additional information in order to process your orders, perform the requested services, answer queries and provide you with excellent customer service. In order to fulfill your requests, we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Requesting these services and/or information is completely voluntary, and you may choose whether or not to participate in these offers and therefore whether or not disclose this information.
We will use your information to respond to you, regarding the reason you contacted us, fulfill orders, perform coaching, send you updates on promotions, events, and other matters of interest, as well as our newsletters and other updates. By providing us with your personal contact information, you are consenting to it being used as outlined in this policy.
Who sees your personal information?
When we disclose
We may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber in the following circumstances:
- When the collection, use or disclosure of personal information is permitted or required by law
- In an emergency that threatens an individual’s life, health, or personal security
- When we require legal advice from a lawyer
- For the purposes of collecting a debt
- To protect ourselves from fraud; disruption or interference
- To investigate an anticipated breach of an agreement or a contravention of law
Your Access to and Control Over Information
You may opt out of most uses of your personal information at any time. You simply can unsubscribe to any marketing emails. You may still receive contact information from us regarding billing and account transactions or specific orders/services/products you have purchased.
Your decision to withdraw consent may restrict our ability to deliver certain services and we will explain that to you in detail at the time so that you can make an informed choice.
You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
- Request to see how your data has been used
- Unless precluded by law, we will fulfill any request for access to personal information within 30 days
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. All sensitive client documents are stored in a locked filing cabinet and are only accessed by authorized personnel.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
This policy is in place to ensure best practices and compliance with provincial and federal law. If you feel that we are not abiding by our policy you may contact us at firstname.lastname@example.org or telephone us at 519.505.3687. We handle all concerns about privacy immediately and investigate and resolve all complaints.